Your EEK customer portal: track every step of your recovery
Track your misfuel recovery, messages, payments and documents in one place with the EEK customer portal. See live job status 24/7.
One place for your whole recovery
When you put the wrong fuel in your vehicle, the last thing you need is to chase phone calls and paperwork. The EEK customer portal brings your entire recovery together in one secure place, so you always know exactly where things stand — day or night.
From the moment you book, you can follow your job from vehicle collection through to manufacturer-spec fuel system recovery at an NZIFDA-certified workshop. There is no guesswork and no waiting on hold to find out what is happening.
Track your job in real time
Every recovery follows the same clear path. A tow truck is dispatched to your location — whether that is a forecourt, roadside, home or car park — and your vehicle is collected and transported to an NZIFDA-certified workshop. Manufacturer-spec fuel system recovery is completed only at the workshop, never at the collection location.
In the portal you can see each milestone as it happens: when your vehicle has been collected, when it arrives at the workshop, and when recovery is underway. You will always know the current status of your job without needing to call.
Messages, payments and documents
The portal keeps your communication in one thread, so nothing gets lost between calls or emails. You can read updates from our team and reply directly, all from the same screen.
When your recovery is complete, your invoice is fully itemised and available to view and pay through the portal. Your documents — including your recovery record and any workshop notes — are stored securely so you can download them whenever you need them, whether for your own records or to share with your insurer.
Why it matters after a misfuel
A misfuel is stressful enough without paperwork adding to it. Having a single, clear view of your job means you can get on with your day while we handle the recovery. If you have driven on the wrong fuel, component repairs such as a fuel pump or injectors can be substantial, so keeping your recovery documents organised is especially important.
Costs vary by tow distance, after-hours timing and your vehicle, and every recovery is fully itemised so you can see exactly what you are paying for. You can review our rate card for a clear breakdown of how pricing works.
What to do now
If you have put the wrong fuel in your vehicle, stop driving and call our 24/7 customer hotline on 0800 769 000. We will arrange collection and set up your portal access so you can follow every step of your recovery.
For a clear, itemised view of recovery costs, visit our rate card or read our terms of service for full details.
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