How EEK Prices Misfuel Recovery and Keeps Every Invoice Transparent

Clear pricing from the first call

Putting the wrong fuel in your vehicle is stressful enough without wondering what the recovery will cost. At EEK Mechanical, we believe you should understand exactly what you are paying for before any work begins. Our pricing is published, itemised, and explained up front, so there are no surprises when the invoice arrives.

Every recovery is different. The final cost depends on factors such as how far your vehicle needs to be towed, whether the call comes in after hours, and the make and model of your vehicle. Because these variables change from job to job, we do not quote a single flat figure. Instead, we work from a published rate card that sets out each line item clearly.

How the recovery process works

When you call our customer hotline on 0800 769 000, we arrange for a tow truck to collect your vehicle from wherever it is — a forecourt, the roadside, your home, or a car park. The vehicle is then transported to a NZIFDA-certified workshop, where manufacturer-spec fuel system recovery is completed by qualified technicians.

It is worth being clear about one thing: the recovery itself happens at the workshop, not at the collection location. The tow truck crew handles collection and safe loading only. This is deliberate — proper fuel system recovery requires workshop equipment and controlled conditions, and we will never cut corners on that.

What appears on your invoice

Our invoices are fully itemised, so you can see precisely what each component of the job involves. Typical line items reflect the tow distance, the time of day or night the call was made, and the workshop recovery work itself. Nothing is bundled into a vague total, and nothing is hidden in the fine print.

If you have driven the vehicle after misfuelling, there may be additional repair work required — such as damage to the fuel pump or injectors. These component repairs are separate from the recovery invoice and can be substantial, which is why we always recommend switching the engine off and calling us as soon as you realise the mistake. The sooner we collect the vehicle, the less likely it is that further damage occurs.

Where to find the rate card

Our rate card is available for anyone to review, so you can see the structure of our pricing before you ever need us. It is the same document our team works from, which means the price you are quoted is the price you will see on the invoice.

If you have questions about a specific line item or want to understand how a quote was calculated, our team is happy to walk you through it. Transparency is not a marketing phrase for us — it is how we run every job.

What to do if you have misfuelled

Stop the engine immediately and do not restart it. Move the vehicle to a safe position if you can do so without starting it, then call our 24/7 customer hotline on 0800 769 000. We will arrange collection and get your vehicle to a NZIFDA-certified workshop for manufacturer-spec fuel system recovery.

For a full breakdown of how recovery is priced, visit our rate card — every line item is set out clearly, with no hidden costs and no surprises.