How EEK recovers a misfuelled vehicle: a clear, documented process
A step-by-step look at how EEK Mechanical collects your vehicle, completes manufacturer-spec fuel system recovery at a NZIFDA-certified workshop, and keeps every step documented and itemised.
What happens when you misfuel
Putting the wrong fuel in your vehicle is a stressful moment, but the recovery itself follows a clear, predictable path. At EEK Mechanical, every road vehicle recovery begins the same way: a tow truck collects your vehicle from the forecourt, roadside, home, or car park, and transports it to a NZIFDA-certified workshop. Recovery is completed at the workshop using manufacturer-spec fuel system recovery — never at the collection location. This keeps the process safe, consistent, and fully traceable.
Collection, then workshop recovery
The first step is collection. A tow truck arrives at your location and safely loads your vehicle for transport. From there, the vehicle goes directly to a NZIFDA-certified workshop, where trained technicians carry out manufacturer-spec fuel system recovery. Because the work happens in a controlled workshop environment rather than at the roadside, every action is recorded and the vehicle is handled to the manufacturer's specifications.
Documentation at every step
One of the benefits of a workshop-based process is a natural audit trail. The tow truck operator records the collection details, the workshop records the manufacturer-spec fuel system recovery, and you receive a fully itemised invoice at the end. This documentation means you can see exactly what was done, when, and where. If you ever have a question about a step in the process, the record is there to explain it clearly.
What your itemised invoice covers
Recovery is fully itemised, so you can see each component of the service rather than a single lump figure. Costs vary by tow distance, after-hours timing, and vehicle type, so no two recoveries are priced identically. For a complete breakdown of how recovery is priced, see our rate card. It is also worth knowing that component repair costs — such as a fuel pump or injectors — are separate from the recovery invoice and can be substantial if the vehicle was driven after the wrong fuel went in.
What to do if you misfuel
If you have put the wrong fuel in your vehicle, the most important step is to avoid starting the engine or driving. Contact us as soon as possible with your booking reference and location, and we will arrange collection. Keeping your vehicle details and any relevant information to hand helps us move quickly. Our team will confirm the collection, arrange transport to the NZIFDA-certified workshop, and keep you informed as the manufacturer-spec fuel system recovery is completed.
For any question about a misfuel recovery, or to arrange collection, call our customer hotline on 0800 769 000. Recovery is fully itemised, and costs vary by tow distance, after-hours timing, and vehicle — see our rate card for a complete breakdown. Our team is available 24/7 to help you through the process.
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