EEK Misfuel Job Timeline Guide

**From Call to Collection — The Full EEK Misfuel Job Timeline for Customers** When you call EEK Mechanical for a misfuel recovery service, your journey from the initial call through to vehicle collection and workshop recovery is meticulously planned. Here’s a detailed guide on what happens at each step of the process. ### **Introduction** At EEK Mechanical, we understand that encountering wrong fuel in your vehicle can be stressful and potentially damaging. Our 24/7 misfuel/water-in-oil recovery service ensures you receive prompt assistance to minimize any damage and restore your vehicle to its optimal condition. This guide outlines every step of the process from when you call us until your vehicle is safely collected and taken to our certified workshop for manufacturer-spec fuel system recovery. ### **Step 1: Initial Call** When you contact EEK Mechanical, a friendly and experienced technician will listen carefully to your situation. They will ask detailed questions about the type of fuel that was mistakenly added, when it happened, and any symptoms you have noticed in your vehicle since then. This information is crucial for planning the most effective recovery process. **What To Do Now:** Make sure to provide as much detail as possible so we can prepare accordingly. If you are unsure, our technicians will guide you through the necessary steps. ### **Step 2: Dispatch of Tow Truck** Once your call has been received and understood, EEK Mechanical dispatches a tow truck to your location. This could be at the forecourt, roadside, home, or car park where your vehicle is located. The tow truck driver will ensure that your vehicle is safely loaded onto the trailer for transport. **What To Do Now:** Stay in communication with our team and follow their instructions regarding any necessary preparations before the tow truck arrives. ### **Step 3: Transport to Certified Workshop** The tow truck then transports your vehicle to an NZIFDA-certified workshop. This ensures that all recovery procedures are carried out according to industry standards, minimizing potential damage to your vehicle's fuel system. **What To Do Now:** Relax and wait for the tow truck driver to arrive. Once at the workshop, you will be informed of any further steps or preparations needed before the actual recovery process begins. ### **Step 4: Manufacturer-Spec Fuel System Recovery** At the certified workshop, EEK Mechanical’s team performs manufacturer-spec fuel system recovery. This step is crucial as it ensures that all parts and systems are thoroughly cleaned and inspected to prevent future issues. The recovery process at the workshop does not involve any on-site work; everything is done in a controlled environment. **What To Do Now:** Trust the expertise of our technicians who will guide you through every stage of the recovery process, ensuring your vehicle returns to its optimal condition. ### **Conclusion** At EEK Mechanical, we pride ourselves on providing a comprehensive and professional misfuel/water-in-oil recovery service. From initial call to final collection and workshop recovery, each step is meticulously planned to ensure that your vehicle receives the best possible care. For more detailed information or to book an appointment, visit our rate card at rate card. **Closing:** If you have any further questions or need assistance with booking, please contact us directly via 0800 769 000. We are here to help and ensure your vehicle is back on the road as quickly and safely as possible.