SquEEK for Suppliers: Professional Comms Without Customer Data Leakage
Suppliers have their own SquEEK agent, completely siloed from the customer thread. It handles job updates, ETA confirmations, invoice questions, and payment queries — in a tone appropriate for an industry professional.
Suppliers Get What They Need. Customers Stay Protected.
The information a supplier needs about a job is different from the information a customer receives — and some information that is useful for a supplier would be inappropriate for a customer to see, and vice versa. EEK's supplier SquEEK agent operates on a completely separate silo from the customer thread.
When a supplier messages about a job, they are communicating with an agent that knows the job details relevant to the supplier: the vehicle specifications, the customer location for towing, the expected work scope, the payment terms, and the supplier's own contact and payment history. They do not see the customer's personal communications or financial details.
Practical Outcomes
Suppliers can confirm ETAs, update job status, and ask about invoice queries through the portal messaging system — quickly and clearly. The agent responds with supplier-appropriate context and does not burden them with information they do not need. Clean, professional, relevant communication for the workshop side of every job.
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