EEK's SMS Messages Are Sent Via a Native NZ Gateway
All customer and supplier SMS messages were migrated to the TNZ API — a dedicated NZ SMS provider. Delivery rates improved, messages arrive faster, and emojis work correctly.
Faster, More Reliable SMS — Everywhere in NZ
EEK's payment links, booking confirmations, status updates, and portal links all arrive by SMS. For a customer standing at a forecourt, that SMS arriving within seconds — not minutes — matters. EEK migrated all outbound SMS to the TNZ API, a dedicated New Zealand SMS provider with direct carrier connections to Spark, One NZ, and 2degrees.
The migration resulted in measurably improved delivery rates, particularly in rural areas and during peak network periods. Messages that previously had delayed delivery now arrive in seconds. Emojis, which were sometimes garbled through the previous email-to-SMS gateway, are handled correctly.
For Customers Awaiting a Payment Link
The payment link SMS is time-sensitive — it carries the deposit payment URL that confirms and dispatches the job. When this message arrives in seconds rather than several minutes, the customer can pay immediately, the job is dispatched immediately, and the tow truck is on its way sooner. In a misfuel emergency, those minutes matter.
Related Articles
EEK's Transparent Pricing: No Hidden Costs for Misfuel Recovery
EEK Mechanical publishes clear pricing with detailed invoices and line items. Know exactly what you're paying for misfuel recovery services.
1,909 Customer Stories. 114 Suppliers Nationwide. One Number.
EEK Mechanical operates across every New Zealand suburb, 24/7, as the country's only NZIFDA Tier 1 Compliant Operator with a certified nationwide workshop network. 1,909 real jobs. 114 workshop partners. One call.
EEK Serves You in Your Language — and Remembers It
All EEK voice agents can detect language barriers, switch language on request, and store the preference. Every future call from that number starts in your language automatically.