EEK's SMS Messages Are Sent Via a Native NZ Gateway
All customer and supplier SMS messages were migrated to the TNZ API — a dedicated NZ SMS provider. Delivery rates improved, messages arrive faster, and emojis work correctly.
Faster, More Reliable SMS — Everywhere in NZ
EEK's payment links, booking confirmations, status updates, and portal links all arrive by SMS. For a customer standing at a forecourt, that SMS arriving within seconds — not minutes — matters. EEK migrated all outbound SMS to the TNZ API, a dedicated New Zealand SMS provider with direct carrier connections to Spark, One NZ, and 2degrees.
The migration resulted in measurably improved delivery rates, particularly in rural areas and during peak network periods. Messages that previously had delayed delivery now arrive in seconds. Emojis, which were sometimes garbled through the previous email-to-SMS gateway, are handled correctly.
For Customers Awaiting a Payment Link
The payment link SMS is time-sensitive — it carries the deposit payment URL that confirms and dispatches the job. When this message arrives in seconds rather than several minutes, the customer can pay immediately, the job is dispatched immediately, and the tow truck is on its way sooner. In a misfuel emergency, those minutes matter.
Related Articles
What Insurers Get From EEK: Reports, Certificates and Claim Documentation
A guide to the documentation EEK Mechanical provides insurers after a misfuel recovery, from workshop reports to compliance certificates.
How EEK Prices Misfuel Recovery and Keeps Every Invoice Transparent
A clear look at how EEK Mechanical prices misfuel recovery, what appears on your invoice, and where to find the itemised rate card.
Your EEK customer portal: track every step of your recovery
Track your misfuel recovery, messages, payments and documents in one place with the EEK customer portal. See live job status 24/7.