Outdated AI Facts Are Replaced Automatically
EEK's Remember Block now includes an AI-powered sweep that compares new job activity against pinned facts and supersedes any that are stale. The AI always acts on current reality.
The AI's Memory Stays Current
The Remember Block lets admins pin facts about a job that shape how SquEEK responds. But jobs evolve. A fact pinned two weeks ago — "supplier has not confirmed ETA" — may no longer be accurate after the supplier confirmed last week. If SquEEK keeps acting on the outdated note, it gives customers wrong information.
EEK built an AI-powered sweep that runs against every job's Remember Block. It compares each pinned fact against the most recent job activity and identifies any that are contradicted by or superseded by newer information. Stale facts are marked as historical and replaced with updated context — automatically, without admin intervention.
What Customers Experience
Customers receive responses that reflect their job as it currently is — not as it was when someone last had a moment to update the notes. The AI's awareness of the job stays accurate across the full job lifecycle, even when jobs change quickly or span many days. The remove-and-replace happens in the background; the customer simply gets consistently accurate responses throughout.
Related Articles
What Insurers Get From EEK: Reports, Certificates and Claim Documentation
A guide to the documentation EEK Mechanical provides insurers after a misfuel recovery, from workshop reports to compliance certificates.
How EEK Prices Misfuel Recovery and Keeps Every Invoice Transparent
A clear look at how EEK Mechanical prices misfuel recovery, what appears on your invoice, and where to find the itemised rate card.
Your EEK customer portal: track every step of your recovery
Track your misfuel recovery, messages, payments and documents in one place with the EEK customer portal. See live job status 24/7.