Suppliers and Insurers Have Their Own Dedicated Line — With the Right Context
The supplier line ([09 872 4612](tel:098724612)) and insurer line ([09 885 2000](tel:098852000)) each route to a Laura persona aware of the caller's relationship with EEK, their open jobs, and their outstanding requirements.
Every Party Has the Right Conversation
EEK's supplier line (09 872 4612) and insurer line (09 885 2000) are not general enquiry numbers. Each routes to a Laura persona configured specifically for that relationship type, with the caller's context pre-loaded from the job record.
A supplier calling about job timing reaches a Laura who knows which jobs that supplier is working on, what the current status is, and what the ETA expectation is. An insurer calling about a claim reaches a Laura who knows the claim number, the customer, the vehicle, the work completed, and the insurance report status. Neither party is asked generic questions — the relevant context is already there.
For Suppliers
Suppliers can confirm ETAs, report job completion, and ask about payment — all handled on the call without navigating the portal. For busy workshop staff, a quick call to the supplier line is often faster than logging in. Laura gives them accurate, job-specific information in the same time it takes to ask the question.
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