The Insurance Report Is Ready Before the Customer Asks for It

Documentation Without a Request

The insurance report is the document an insurer needs to assess a misfuel claim: contamination type and volume, vehicle make and model, fuel system components inspected, components replaced, work completed, and full cost breakdown. Before this feature, producing this report required an admin to manually generate and send it after the customer asked for it.

EEK now generates the insurance report automatically at the moment vehicle collection is confirmed. No request required. The report is generated, stored against the job record, and available to send to the insurer — or reviewed by the customer — immediately.

For Customers Making an Insurance Claim

When you call your insurer while standing at the workshop to let them know your vehicle has been recovered, the insurance report already exists. EEK can send it to the insurer's claims email within minutes of that call. The documentation chain is complete from the first contact — which significantly accelerates claim assessment and approval.

For Insurers

Receiving the insurance report before your claims handler has had time to log the notification is a different experience from the usual insurance workflow. The auto-generation means EEK's documentation consistently arrives ahead of expectations. Claim processing starts faster. Delays caused by waiting for paperwork are eliminated.