How EEK Vets and Monitors Workshop Partners Across New Zealand

How EEK Vets and Monitors Workshop Partners Across New Zealand

At EEK Mechanical, we take the safety of our customers' vehicles extremely seriously. Our service is designed to ensure that any misfuel incidents are handled with precision and care, always adhering to manufacturer specifications and regulatory standards. This means that while we dispatch a tow truck to collect the vehicle from its current location, including forecourts or homes, the actual recovery process happens at an appropriately certified workshop.

Vetting Process for Workshop Partners

EEK Mechanical has established rigorous criteria for selecting workshops as partners. These include:

• Certification: All workshop partners must be NZIFDA (New Zealand Institute of Automotive Service Excellence) certified. This ensures that they meet stringent quality and safety standards.
• Expertise in Fuel System Recovery: Our vetting process includes reviewing the qualifications, experience, and past performance of each partner. They must demonstrate a proven track record in handling fuel system recovery operations.
• Compliance with Regulations: EEK Mechanical works closely with regulatory bodies to ensure that all partners adhere strictly to relevant laws and guidelines governing fuel system recoveries.

Monitoring and Support

Once a workshop is selected as a partner, EEK provides ongoing support and monitoring to ensure they maintain the highest standards of service. This includes:

• Regular Audits: Workshops undergo periodic audits to verify their compliance with our stringent vetting criteria. Any deviations or non-compliance are addressed immediately.
• Training Programs: EEK offers training programs for workshop partners, covering best practices in handling misfuel incidents and ensuring customer safety at all times.
• Incident Reporting and Response: In the event of a misfuel incident, EEK maintains direct communication with its partner workshops to ensure swift and effective action is taken. This includes providing necessary resources and support as required.

Ensuring Customer Safety

One of our primary goals is to ensure that customers receive safe and reliable fuel system recoveries. Tow trucks are dispatched by EEK Mechanical to collect vehicles from various locations, including forecourts or homes. The vehicle then travels to a certified workshop where the actual recovery process occurs according to manufacturer specifications.

Practical What-To-Do-Now

If you suspect your vehicle has been exposed to wrong fuel (misfuel), here’s what you should do:

• Contact EEK Mechanical: Reach out to our customer hotline at 0800 769 000 for immediate assistance.
• Provide Necessary Information: When speaking with a representative, provide as much detail about the incident as possible, including any symptoms you may have noticed and where the vehicle was parked at the time of exposure to wrong fuel.
• Book Your Appointment: Based on the information provided, we will schedule your appointment for towing and eventual workshop recovery.

At EEK Mechanical, our commitment is not only to providing a safe service but also to maintaining high standards that protect both customers and partners alike. By working with certified workshops, we ensure that every misfuel incident is handled appropriately, ensuring compliance with regulations and safety standards.

For more information on our services or pricing, visit rate card. If you have any questions about your specific situation, please feel free to contact us at 0800 769 000.