During a Dispute, Every Phone Number on the Site Points to Your Thread
When a visitor with an active dispute loads any EEK page, every phone number is replaced with a link to their dispute thread. The right channel is always in front of them.
You Are Always Directed to the Right Place
When a customer has an active dispute, seeing a phone number on the EEK website is not helpful — calling it will route them to the dispute notice agent, not to a resolution. EEK built a cookie-based detection layer: when a visitor with an active dispute cookie loads any EEK page, every phone number on the page is replaced with a link directly to their dispute thread.
The customer is never more than one click from their dispute. They do not need to navigate to the portal, find the Disputes tab, and locate their thread. The replacement is immediate and site-wide — homepage, FAQ, about page, contact page, every page.
Why It Matters
Disputes escalate when customers cannot find the right channel. They call a number that cannot help them, get frustrated, and feel that EEK is making the process deliberately difficult. The phone number replacement removes that frustration entirely. The channel is in front of them, every time they open the site, until the dispute is resolved.
Related Articles
What Insurers Get From EEK: Reports, Certificates and Claim Documentation
A guide to the documentation EEK Mechanical provides insurers after a misfuel recovery, from workshop reports to compliance certificates.
How EEK Prices Misfuel Recovery and Keeps Every Invoice Transparent
A clear look at how EEK Mechanical prices misfuel recovery, what appears on your invoice, and where to find the itemised rate card.
Your EEK customer portal: track every step of your recovery
Track your misfuel recovery, messages, payments and documents in one place with the EEK customer portal. See live job status 24/7.