Every 0800 Call Is Recorded and Playable in the Portal
Retell call recordings are stored against the job record and playable directly in the customer portal and admin panel — proxied through EEK's API for security.
A Complete Record of Every Conversation
Every inbound call to EEK's 0800 number is recorded by Retell. That recording is stored against the relevant job record and is playable directly in both the customer portal and the admin panel — proxied through EEK's API to ensure the media is served securely, within the portal session, without exposing direct CloudFront URLs.
The recording, transcript, and AI summary of every call are available to the admin team immediately after the call ends. There is no need to navigate to Retell separately — everything is visible in the job record alongside the messages, invoice, and timeline events.
For Resolving Disputes About What Was Said
When a dispute involves what a customer was told on their booking call — pricing, timelines, what work was included, whether they agreed to specific terms — the call recording is the definitive source. It is timestamped, it is the customer's own voice, and it is available to both parties. Disputes about verbal representations are resolved by listening, not arguing.
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