28 April 2026
A message to our customers
Dear valued customer,
EEK Mechanical coordinates a nationwide network of independent automotive workshops to deliver misfuel recovery and drain-and-fill services across New Zealand. When you put the wrong fuel in your vehicle, we connect you with a local workshop that can drain the system, flush the lines, and get you back on the road. Every job involves real people — local, independent operators — facing exactly the same cost pressures as you.
Our team apologises that, as a result of the Iran war affecting business conditions in New Zealand, costs across every part of our supply chain have been pushed up. We thank you for your understanding that this impact is entirely outside our control — as it is for all New Zealand businesses. We all look forward to the day conditions normalise and we are able to bring prices back down.
What has changed, and why
NZIFDA Filing Fee$289
From 1 April 2026, every misfuel disposal event in New Zealand must be recorded on the National Misfuel Register, maintained by NZIFDA — the New Zealand Insoluble Fuel Disposal Agency. This is a legal requirement under the Health and Safety at Work (Hazardous Substances) Regulations 2017. Contaminated fuel is classified as a Class 3.1 flammable liquid — a hazardous substance — and its disposal must be documented. Workshops cannot file on the register independently. They must operate through a certified Tier 1 Compliant Operator. EEK holds this certification. As your Compliant Operator, EEK pays the mandatory NZIFDA filing fee on your behalf, files your disposal event on the register, and issues your Certificate of Compliance. This fee is disclosed separately on every invoice so you can see exactly what you are paying for. If you engaged a workshop directly, that workshop would still be required to file — and would charge you the filing fee at their own rate. EEK secures a consolidated filing rate across our network and includes it as a single, transparent line item.
Payment processing & finance costs3.9%
All card payments are processed through Stripe, New Zealand's leading payment platform. Stripe charges a processing fee on every transaction — currently 2.9% plus $0.30 per transaction for card payments. EEK passes this fee through at cost so it does not come out of the payment to the workshop doing the work. In addition, EEK uses Stripe's instant payout feature to release funds to workshops immediately on job completion. This is an additional 1.0% fee charged by Stripe. Without instant payout, workshops would wait several business days for funds to clear — a significant burden for the small, independent operators in our network. EEK passes the full cost of instant payout through to the customer — so you are paying the direct Stripe fee, not subsidising EEK's operations. Combined, the payment processing passthrough is 3.9% plus $0.30 per transaction. This is baked into our service line pricing and is not charged as a separate invoice line. These costs have increased as Stripe has adjusted its fee schedule in New Zealand. We disclose them transparently so you understand where every dollar goes.
What has not changed
Our core service rates — labour, towing, fuel disposal, and fuel replacement — have not changed. The adjustments in this notice relate solely to the new NZIFDA mandatory filing requirement and the payment processing passthrough.
Our booking deposit remains $849. We have not increased this.
Our commitment to supporting local New Zealand workshops has not changed. The businesses in our network are family-owned operations — not corporate franchises. They are run by people who live in your community, employ local staff, and keep money circulating in local economies. When you choose EEK Mechanical, your payment goes directly to a local workshop owner.
Transparency and your rights
All pricing is disclosed upfront. Our full rate card is available at www.eek.nz/rate-card. Final invoiced amounts reflect actual job complexity and are always provided before payment is required.
If you have a question about your invoice or these changes, please contact us through your customer portal or call 0800 769 000. We are always willing to talk through our pricing with you.
Again, we apologise for the increases and thank you for your understanding.
Warm regards,
The EEK Mechanical Team
0800 769 000 · www.eek.nz