28 April 2026
A message to our customers
Dear valued customer,
EEK Mechanical coordinates a nationwide network of independent automotive workshops to deliver misfuel recovery and fuel system recovery services across New Zealand. When you put the wrong fuel in your vehicle, we connect you with a local workshop that can recover the fuel system, flush the lines, and get you back on the road. Every job involves real people — local, independent operators — facing exactly the same cost pressures as you.
Our team apologises that, as a result of the Iran war affecting business conditions in New Zealand, costs across every part of our supply chain have been pushed up. We thank you for your understanding that this impact is entirely outside our control — as it is for all New Zealand businesses. We all look forward to the day conditions normalise and we are able to bring prices back down.
What has changed, and why
NZIFDA Filing Fee$89.00
From 1 April 2026, every misfuel disposal event in New Zealand must be recorded on the National Misfuel Register, maintained by NZIFDA — the New Zealand Insoluble Fuel Disposal Agency. This is a legal requirement under the Health and Safety at Work (Hazardous Substances) Regulations 2017. Contaminated fuel is classified as a Class 3.1 flammable liquid — a hazardous substance — and its disposal must be documented. Workshops cannot file on the register independently. They must operate through a certified Tier 1 Compliant Operator. EEK holds this certification. As your Compliant Operator, EEK pays the mandatory NZIFDA filing fee on your behalf, files your disposal event on the register, and issues your Certificate of Compliance. This fee is disclosed separately on every invoice so you can see exactly what you are paying for. If you engaged a workshop directly, that workshop would still be required to file — and would charge you the filing fee at their own rate. EEK secures a consolidated filing rate across our network and includes it as a single, transparent line item.
Bank transfer paymentsBank transfer
Customer deposits and balances are paid by NZ bank transfer using the account details and reference on your invoice and customer portal. There is no online card checkout and no card-processing surcharge on new bank-transfer payments. Historical invoices may still show Finance Charge lines from legacy card payments taken before this change.
What has not changed
Our core service rates — labour, towing, fuel disposal, and fuel replacement — have not changed. The adjustments in this notice relate solely to the new NZIFDA mandatory filing requirement.
Our booking deposit remains $849.00. We have not increased this.
Our commitment to supporting local New Zealand workshops has not changed. The businesses in our network are family-owned operations — not corporate franchises. They are run by people who live in your community, employ local staff, and keep money circulating in local economies. When you choose EEK Mechanical, your payment goes directly to a local workshop owner.
Transparency and your rights
All pricing is disclosed upfront. Our full rate card is available at www.eek.nz/rate-card. Final invoiced amounts reflect actual job complexity and are always provided before payment is required.
If you have a question about your invoice or these changes, please contact us through your customer portal or call 0800 769 000. We are always willing to talk through our pricing with you.
Again, we apologise for the increases and thank you for your understanding.
Warm regards,
The EEK Mechanical Team
0800 769 000 · www.eek.nz