# What Insurers Get From EEK: Reports, Certificates and Claim Documentation

> A guide to the documentation EEK Mechanical provides insurers after a misfuel recovery, from workshop reports to compliance certificates.

- Canonical URL: https://www.eek.nz/news/what-insurers-get-from-eek-reports-certificates-and-claim-documentation-mv6vo1lm
- Published: 2026-10-14
- Author: EEK Mechanical
- Publisher: EEK Mechanical, a trade name of Forman Pacific, LLC

## Clear documentation for every misfuel claim

When a policyholder puts the wrong fuel in a vehicle, insurers need more than a quick fix — they need a defensible, itemised record of what happened and what was done about it. EEK Mechanical is built around that requirement. Every recovery we complete produces a documentation trail designed to slot directly into an insurer's claim file, reducing back-and-forth and giving assessors confidence in the work performed.

## How a recovery works, step by step

Our process is straightforward and consistent. When a claim is lodged, EEK dispatches a tow truck to the customer's location — whether that is a forecourt, roadside, home or car park. The vehicle is collected and transported to a NZIFDA-certified workshop. Manufacturer-spec fuel system recovery is completed only at the workshop, never at the collection location. The scene work is limited to safe loading and towing; all recovery equipment and procedures live at the certified facility.

This structure matters for insurers. Because recovery happens in a controlled workshop environment under a documented process, the resulting paperwork reflects a verifiable, standards-based procedure rather than an ad-hoc roadside intervention.

## What insurers receive

After a recovery is complete, insurers can expect a consistent package of documentation, including:

**Workshop recovery report.** A record of the vehicle, the contamination identified, and the manufacturer-spec recovery steps carried out at the NZIFDA-certified workshop.

**Compliance certificate.** Confirmation that the fuel system recovery was completed to the required standard, supporting the claim's technical validity.

**Itemised recovery invoice.** A fully itemised breakdown of the recovery work, so assessors can see exactly what was performed and why. Costs vary by tow distance, after-hours timing and vehicle type, and are set out transparently on our [rate card](/rate-card).

**Vehicle and scene notes.** Details of the collection location, vehicle condition on arrival, and any relevant observations from the tow operator.

Where a vehicle has been driven after the wrong fuel was added, component damage to pumps or injectors can be substantial. Those repair costs are separate from the recovery invoice and are documented distinctly, so insurers can assess recovery and consequential repair as distinct elements of the claim.

## Why this matters for claim turnaround

Insurers tell us the value is in consistency. A standardised documentation package means assessors spend less time chasing missing detail and more time progressing the claim. The workshop-based model also gives insurers a clear, defensible narrative: the vehicle was collected safely, recovered to manufacturer specification at a certified facility, and documented at every stage.

## What to do now

If you are handling a misfuel claim and need a recovery partner that delivers complete, claim-ready documentation, contact our team. Our customer hotline is available around the clock at [0800 769 000](tel:0800769000). For itemised pricing on recovery work, refer to the [rate card](/rate-card) — every recovery is fully itemised, with no surprises and no unverified figures.

---
Source: https://www.eek.nz/news/what-insurers-get-from-eek-reports-certificates-and-claim-documentation-mv6vo1lm