# Water in Oil Recovery in NZ — What to Expect From Start to Finish

> Wondering what happens when you call EEK Mechanical about water in your engine oil? Here is the complete process from your call to collecting your vehicle.

- Canonical URL: https://www.eek.nz/news/water-in-oil-recovery-nz-what-to-expect
- Published: 2026-01-25
- Author: EEK Mechanical
- Publisher: EEK Mechanical, a trade name of Forman Pacific, LLC

## Step 1: You Call — Engine Stays Off

Call [0800 769 000](tel:0800769000). The most important thing before you call: do not start the engine. Do not turn the key. Leave the vehicle exactly where it is. Tell us your location, vehicle rego, and what you are seeing — milky oil, frothy oil, a suspected flood event, or coolant loss. We take the details and dispatch immediately.

## Step 2: Tow Truck Collection

We dispatch a tow truck to collect your vehicle. Average response time is 30-90 minutes depending on your location. The driver will confirm the vehicle has not been started and load it safely. The vehicle travels to the nearest EEK Mechanical certified workshop — you do not drive it there.

## Step 3: Workshop Assessment

At the workshop, a certified technician inspects the vehicle. They check the dipstick, oil cap, and coolant reservoir, look for external leaks, and photograph the contamination state. They identify the source of the contamination — head gasket, oil cooler, flood water — and document their findings. This assessment forms the technical basis of your report.

## Step 4: Oil Drain, Flush, and Refill

The workshop drains all contaminated oil from the sump and oil system, flushes the system with a professional flushing agent, replaces the oil filter, and refills with fresh oil to manufacturer specification. Contaminated oil is collected in certified containers and disposed of through licensed hazardous waste contractors.

## Step 5: Report and Invoice

Once complete, you receive a written Oil Contamination Report by email — suitable for insurance claims, warranty disputes, or workshop repair authorisation. Your invoice is itemised: tow, workshop labour, oil disposal, oil and filter, and the NZIFDA compliance filing fee. All prices are fixed and disclosed in advance.

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Source: https://www.eek.nz/news/water-in-oil-recovery-nz-what-to-expect