# EEK Recognises Returning Visitors and Offers a Shortcut

> Customers who previously visited the misfuel or water-in-oil sections of eek.nz are detected on return and offered a banner to go directly to the service they used before.

- Canonical URL: https://www.eek.nz/news/returning-visitor-detection-service-swap
- Published: 2026-05-02
- Author: EEK Mechanical
- Publisher: EEK Mechanical, a trade name of Forman Pacific, LLC

## No Need to Navigate From the Beginning

A customer who previously used EEK's water-in-oil recovery service and returns to the site after a new incident would typically land on the misfuel homepage — the wrong starting point. EEK now detects returning visitors and identifies which service section they previously visited.

A soft banner appears at the top of the page offering to take them directly to water-in-oil or misfuel, whichever they used before. It is an offer, not a redirect — they can dismiss it and browse normally. But for the returning customer who just needs to book the same service again, it removes several navigation steps.

## Design Intentionality

This is deliberately not a forced redirect or a cookie-based page swap that alters what search engines index. It is a purely client-side convenience layer that operates on top of the standard EEK site. The returning visitor gets a faster path to where they need to go. Everything else stays exactly the same. SEO is unaffected. New visitors see nothing different.

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Source: https://www.eek.nz/news/returning-visitor-detection-service-swap