1,909 Customer Stories. 114 Suppliers Nationwide. One Number.

The Only Nationwide Network That Can Actually Answer

When you put the wrong fuel in your vehicle at a petrol station in Invercargill at 2am, or on State Highway 1 north of Auckland on a Sunday afternoon, or in a Queenstown car park during peak season — the question is not whether someone can eventually help you. The question is whether there is a certified, available, documented operator who can act on it right now.

There is one. EEK Mechanical operates with 114 workshop partners nationwide, available 24 hours a day, 7 days a week, across every New Zealand suburb. That is not a marketing claim — it is a network that can be verified on the EEK Coverage Map. Every workshop in that network is a real, registered New Zealand business. Every job produces a documented outcome: a Certificate of Compliance filed on the National Misfuel Register.

To date, EEK has handled 1,909 customer jobs. Each one anonymised, documented, and published as a real case study. If you are in Taupō, Timaru, Palmerston North, or Papakura — there is a case study from your suburb. If your vehicle is a 2019 Mitsubishi Outlander, a Ford Ranger ute, a Toyota HiAce van, or a Subaru Forester — there is a case study for your exact vehicle. This is not a general service. It is a system built specifically for misfuel recovery in New Zealand.

What “Nationwide” Actually Means

New Zealand has a geography problem for service businesses. The South Island alone spans 1,570 kilometres from Bluff to Nelson. The North Island runs another 830 kilometres. A company that operates "across New Zealand" might mean it has a presence in Auckland, Wellington, and Christchurch — and then nothing for the 200 kilometres between each of them.

EEK's network is different. View the full coverage map — every active workshop partner is marked, with service radius. If your location falls within range of a workshop, EEK can dispatch. If it does not, EEK will tell you immediately rather than leaving you waiting for a callback that never comes.

The network is a set of independent, locally owned automotive workshops. Not franchises. Not large corporate operators. Local businesses run by local people — the same ones who keep the regional economies they operate in alive. When you call EEK, your payment goes to a workshop owner in your region.

NZIFDA Tier 1 — The Certification That Makes This Legal

From 1 April 2026, every misfuel disposal event in New Zealand is recorded on the National Misfuel Register, maintained by NZIFDA — the New Zealand Insoluble Fuel Disposal Agency. Contaminated fuel is classified as a Class 3.1 flammable hazardous substance under the Health and Safety at Work (Hazardous Substances) Regulations 2017. Its disposal must be documented and filed by a certified operator.

EEK holds NZIFDA Tier 1 Compliant Operator status. No workshop in New Zealand can independently file on the register without operating through a certified Tier 1 operator. When you call EEK, your disposal event is filed automatically, your Certificate of Compliance is issued, and your paper trail is complete.

If you called a local workshop directly and they agreed to drain your fuel — and they were not operating through a Tier 1 operator — that disposal event would be undocumented. That is a Health and Safety Act compliance issue, not a bureaucratic inconvenience. EEK removes that risk entirely.

Transparent Pricing — Even When the News Is Not Good

EEK publishes its full rate card publicly. Every cost is disclosed before any work begins — the NZIFDA mandatory filing fee and the Stripe payment processing passthrough are itemised separately on every invoice so customers know exactly what they are paying for and why.

View the full rate card: eek.nz/rate-card. Nothing is hidden. Every cost is traceable.

This transparency is a deliberate design decision. Misfuel customers are often stressed, sometimes stranded, and almost always dealing with an unexpected expense. EEK's policy is to disclose all costs upfront right from the beginning in the terms of service that customers agree to before they pay, itemise every invoice, and publish its pricing publicly.

A World First. AI-Operated. No Hold Music. No Callback Queue.

EEK Mechanical is the world's first 100% AI-operated vehicle recovery company. Not "AI-assisted." Not "AI-enhanced." Every inbound call, every supplier coordination, every job update, every invoice, every dispute — handled entirely by AI. No human agents. Not one.

When you call 0800 769 000, Whitey answers in under a second. Whitey is EEK's Head of Inbound Sales — purpose-built for the misfuel caller, operating 24/7, with full access to job history, vehicle data, supplier availability, and booking systems. Whitey takes the booking, confirms the deposit, identifies the vehicle and fuel type, and hands off to operations — all on the same call.

Laura takes over from there. Head of Job Operations — she coordinates suppliers, updates customers on ETAs, chases payments, and handles post-job administration. SquEEK manages everything else: SMS, WhatsApp, portal updates, payment links, insurance reports. SquEEK also monitors every active job for delays and escalates anything that is not moving.

Significant decisions — disputes, escalations, policy calls — go to a board of eight AI specialist directors, each applying a distinct analytical framework. Five rounds of deliberation. Resolved with stated reasoning. This is how EEK governs itself.

This is not a gimmick. It is the reason EEK can offer genuine 24/7 coverage across a country where staffing a human call centre at 3am on Christmas Day in every region is economically impossible.

Every Suburb Has a Story. Now It Has a Record.

The 1,909 published case studies are not marketing copy. They are anonymised records of real jobs: the vehicle, the misfuel type, the location, the outcome. They exist so that the next person who puts petrol in a diesel in Ōtāhuhu, or diesel in a petrol in Blenheim, can find evidence — quickly, under stress — that EEK has been there before and that it worked.

That is what nationwide coverage means in practice. Not a map with a few dots. A documented record of every suburb, every vehicle type, every scenario — and an operator who is ready to handle the next one.

What You Get in Writing After Every Job

Every completed EEK job produces a Certificate of Compliance — a legal document filed on the National Misfuel Register confirming the disposal event, the vehicle, the date, and the certified operator responsible. This is not a receipt. It is a compliance record under the Health and Safety at Work (Hazardous Substances) Regulations 2017. It can be provided to your insurer, your fleet manager, or your employer as documented proof that the recovery was performed by a certified Tier 1 operator to the required standard.

Insurers accept EEK's documentation. EEK operates an insurer portal — a dedicated access point for assessors and claims teams to retrieve job records, certificates, and photos directly. When a policyholder calls EEK, the insurer gets the paperwork automatically.

How the Workshop Network Is Vetted

Not every tow operator or workshop makes it into EEK's network. Before a supplier can accept a job, they are validated against the Google Maps business register — confirming they are a real, listed New Zealand business with a physical address. Unverified businesses cannot be onboarded. Every workshop partner in the network is a legitimate, registered operation.

Once onboarded, suppliers are monitored continuously. Response times, job completion rates, and customer feedback feed into an automated quality audit that runs every 30 minutes. Suppliers who do not meet the standard are flagged. Persistent underperformance results in removal from the dispatch pool. The network is not static — it is actively managed.

About the AI — What It Does, and What It Does Not Do

People are right to think carefully about AI. The question worth asking is not whether a business uses AI — most do — but whether the AI is supervised, documented, and accountable.

At EEK, every AI decision is logged. Every customer message is validated before it is sent. Disputes are not resolved by a single model generating a quick answer — they go to a structured board deliberation with documented reasoning and a written decision letter. If a job is stalling, the system escalates to human review. The AI handles the routine. Humans remain responsible for the outcome.

The voice agents — Whitey and Laura — do not pretend to be human. They are purpose-built for a specific task: answering a misfuel call with accurate information, booking the job correctly, and keeping the customer informed. Customers who have used EEK know this. The result is consistent: fast, clear, resolved.

Your Data and Your Privacy

EEK operates under the New Zealand Privacy Act 2020, including the 2025 amendments. Customer data is used only to manage your job — it is not sold, shared with third parties for marketing, or retained beyond the operational and legal record-keeping requirements. Every customer has the right to request access to their data, correction of any inaccuracies, and deletion of their record where legally permissible.

If you believe your account has been mishandled or you have a privacy concern, EEK's customer portal includes a Privacy Act request pathway that initiates a formal review process. Accounts under active investigation can be locked at the customer's request — preventing further automated contact until the matter is resolved. This is not a small print clause. It is a working feature.

EEK's full privacy policy is published at eek.nz/privacy.

If you have a question about your job, your invoice, or how the system works — your customer portal is always available, and a real person can be reached through it. EEK's commitment is simple: the technology serves the customer. Not the other way around.

One Number. Any Time. Any Suburb.

If you put the wrong fuel in your vehicle anywhere in New Zealand — call 0800 769 000. The call is answered immediately. The job is booked on the call. A tow truck is dispatched to wherever your vehicle is. The fuel system is recovered at a certified workshop to manufacturer specification. You get your vehicle back.

1,909 jobs. 114 workshop partners. Every suburb. 24 hours a day. That's EEK Mechanical. A service you can trust.