Four Phone Lines. One Platform. Every Call Routed to the Right Agent.
EEK operates four distinct phone lines. A VoIPLine PBX integration stores the dialled number on every inbound call, ensuring callers always reach the right agent persona for their line.
The Right Persona for Every Number
EEK operates four phone lines serving different caller types: 0800 769 000 for misfuel customers, 09 872 4612 for suppliers, 09 885 2000 for insurers, and 04 886 2426 for NZIFDA-related enquiries. Each of these lines should feel like a different, appropriately tailored service — because the person calling is in a fundamentally different situation.
EEK's VoIPLine PBX integration stores the dialled number in the platform's data store on every inbound call, before the call reaches any AI agent. When the AI answers, it already knows which line was dialled. The correct persona — Whitey for the customer line, Laura Supplier for the supplier line, Laura Insurer for the insurer line — is selected automatically. There is no caller menu. No "press 1 for." Just the right person answering the right line immediately.
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