Unresponsive Disputes Are Closed With Full Documentation After 5 Business Days

The Process Completes Even Without Customer Engagement

Not every dispute involves a customer who is actively engaged in the process. Some customers initiate a dispute and then do not respond to EEK's communications. EEK built an automatic closure process for these cases: if a dispute opened by EEK goes unanswered for five business days, the AI board generates a resolution document, Stripe chargeback evidence is compiled, and the case is filed as resolved.

This prevents disputes from accumulating in an unresolved state indefinitely. It also ensures that every dispute — whether resolved by agreement or by default — has complete documentation. The resolution document records what was disputed, what evidence EEK held, and why the default closure position was applied.

For Customers Who Return After Closure

Customers who missed the dispute window or did not respond in time can still raise a new dispute through the portal. The auto-closure does not permanently waive their right to dispute — it simply closes the specific open ticket. EEK's dispute process remains available to any customer with a genuine concern, regardless of what happened with a previous ticket.