# Admin Has a Full Disputes View — Every Thread, Every Message, Reply Directly

> The admin portal's Disputes panel shows every open and closed dispute with the full message thread, metadata, and a direct admin reply box. Every dispute is visible and trackable.

- Canonical URL: https://www.eek.nz/news/admin-disputes-panel-full-thread-reply
- Published: 2026-05-01
- Author: EEK Mechanical
- Publisher: EEK Mechanical, a trade name of Forman Pacific, LLC

## Every Dispute, In One Place

Before the Disputes panel, managing disputes required cross-referencing the job record, the message thread, the Stripe chargeback dashboard, and any email correspondence — none of which was in one place. The admin Disputes panel brings everything together: every open and closed dispute, the full message thread for each, key metadata (dispute ID, date raised, current stage, customer details), and a direct reply box.

Admin can read the full dispute history, understand where it currently stands, and send a reply without navigating to any other system. The reply appears in the customer's portal dispute thread immediately. The entire dispute is managed from one view.

## For Accountability

Having every dispute visible in a single admin panel means no dispute can be accidentally ignored or lost in an inbox. Each one is tracked, staged, and timestamped. If a dispute is approaching the five-day auto-close threshold, it is visible before that happens. If a dispute has not received a response within an expected window, it stands out. The panel is designed to make neglect impossible.

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Source: https://www.eek.nz/news/admin-disputes-panel-full-thread-reply